Privacy Policy

This Privacy Policy statement is made by the Fab AF Group consisting of all the entities listed here (collectively, "Fab AF", "we", "us" or "our") and is effective as of 25th May 2018. It applies to all our divisions: Fab AF Private Limited and Fab AF Inc DBA Fab Digital.

Fab AF's Privacy Commitment

Fab AF has worried about customer and user privacy for almost 7 years, long before it become politically correct, fashionable, or legally binding to take such position. We ask / collect only the least amount of information necessary gathering only when we believe is essential for doing business, or for the specific transaction at hand. We let customers know the information we have on them and allow them to opt out for specific engagements. But, our biggest commitment is that we do not make a single dollar from advertising revenu-never have, never will, even if you just have submit a enquiry for project and does not opt to our services. We avoid the fundamental conflict of interest between gathering customer information and fueling advertising revenue, and the inevitable compromises in customer privacy that it brings.

The goal of this policy is to make explicit the information we gather on our customers and website users, how we will use it, and how we will not. This policy is unfortunately longer that we would like, but we must unambiguously address all the relevant cases. We will try and keep the language simple and direct as much as possible.

Scope of this Privacy Policy

This Privacy Policy applies to all Fab AF websites that link to it. It also applies to the products and services provided by Fab AF through these websites, our mobile applications. This Privacy Policy does not apply to any of our websites, products or services that have a separate privacy policy.

This Privacy Policy is divided into three parts:

Part I - Information Fab AF collects and controls
Part II - Information that Fab AF processes on your behalf
Part III - General

Part I - Information Fab AF collects and controls

What information Fab AF collects

We collect information about you only if we need the information for some legitimate purpose. Fab AF will have information about you only if (a) you have provided the information yourself, (b) Fab AF has automatically collected the information, or (c) Fab AF has obtained the information from a third party. Below we describe the various scenarios that fall under each of those three categories and the information collected in each one.

Information that you provide us

Enquiry Form / Email / Third Party Partners to generate new enquiries : When you contact us using online web form, email to obtain or enquire regarding one or more of our services, we ask for information like your name, contact number, email address, company name and country to complete the enquiry process. You may also provide us with more information such as your photo, time zone and language, but we don't require that information for initial contact. Once you submit the enquiry in any above mentioned form, our legitimate employees will have direct access to your information to further process the enquiry and contact you in regard with obtaining pre-sales information regarding your business and project related information.

Surveys, Feedback and other form submissions: We record information that you submit when you (i) register for any event, including webinars or seminars, (ii) subscribe to our newsletter or any other mailing list, (iii) submit a form in order to download portfolio, company profile, whitepaper, or other materials, (iv) participate in contests or respond to surveys, or (v) submit a form to request customer support or to contact Fab AF for any other purpose.

Project Creation : When you acquire or sign a contract to buy any of our services, we ask you to provide your name, contact information, personal details, project related information, social media profile links and timezone. We store all of this information to our secured project management software (ERP).

Payment processing : When you acquire or buy any of services from us, we ask you to provide your name, contact information, and credit card information or paypal. We NEVER STORE any of your Payment related information including credit card, bank details, paypal details or any other means through which your choose to make a payment. All payments are getting processed with secured servers of our Payment Gateway Service Providers.

Testimonials : When you authorize us to post testimonials about our products and services on websites, we may include your name and other personal information in the testimonial. You will be given an opportunity to review and approve the testimonial before we post it. If you wish to update or delete your testimonial, you can contact us through this form.

Interactions with Fab AF : We may record, analyze and use your interactions with us, including email, telephone, and chat conversations with our sales, project management, account management and customer support professionals, for improving our interactions with you and other customers.

Information that we collect automatically

Information from browsers, devices and servers : When you visit our websites, we collect information that web browsers, mobile devices and servers make available, such as the internet protocol address, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer, mobile network information and your geographic information. We include these in our log files to understand more about visitors to our websites.

Information from first party cookies and tracking technologies : We use temporary and permanent cookies to identify users of our services and to enhance user experience. We also use cookies, tags, scripts, and other similar technologies to identify visitors, track website navigation, gather demographic information about visitors and users, understand email campaign effectiveness and for targeted visitor and user engagement by tracking your activities on our websites. We use third-party tracking services like google analytics and google tag manager to understand the behaviour of our website visitors and serve them better.

Information from application logs and mobile analytics : We collect information about your use of our website and mobile applications from application logs and third party analytics tools, and use it to understand how your business use and needs can improve our services. This information includes clicks, scrolls, features accessed, access time and frequency, errors generated, performance data, and configurations, and devices used to access and their locations.

Information that we collect from third parties

Referrals : If someone has referred any of our products or services to you through any of our referral programs, that person may have provided us your name, email address and other personal information. You may contact us through this form to request that we remove your information from our database. If you provide us information about another person, or if another person gives us your information, we will only use that information for the specific reason for which it was provided to us.

Information from social media sites and other publicly available sources: When you interact or engage with us on social media sites such as Facebook, Twitter, Google+ and Instagram through posts, comments, questions and other interactions, we may collect such publicly available information, including profile information, to allow us to connect with you, improve our services, or better understand user reactions and issues. We must tell you that once collected, this information may remain with us even if you delete it from the social media sites.

Purposes for using information

In addition to the purposes mentioned above, we may use your information for the following purposes:

To communicate with you (such as through email) about projects that you have and services that you have enquired for, changes to this Privacy Policy, changes to the Terms of Service, or important notices;
To keep you posted on new products and services, upcoming events, offers, promotions and other information that we think will be of interest to you;
To ask you to participate in surveys, or to solicit feedback on our products and services;
To set up and maintain your account, and to do all other things required for providing our services, such as enabling collaboration, requirement gathering, project development, and deployment of project;
To understand how users use our products and services, to monitor and prevent problems, and to improve our products and services;
To provide customer support, and to analyze and improve our interactions with customers;
To detect and prevent fraudulent transactions and other illegal activities, to report spam, and to protect the rights and interests of Fab AF, Fab AF's users, third parties and the public;
To update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you;
To analyze trends, administer our websites, and track visitor navigations on our websites to understand what visitors are looking for and to better help them;
To monitor and improve marketing campaigns and make suggestions relevant to the user.

Legal bases for collecting and using information

Legal processing bases applicable to Fab AF

If you are an individual from the European Economic Area (EEA), our legal basis for information collection and use depends on the personal information concerned and the context in which we collect it. Most of our information collection and processing activities are typically based on (i) contractual necessity, (ii) one or more legitimate interests of Fab AF or a third party that are not overridden by your data protection interests, or (iii) your consent. Sometimes, we may be legally required to collect your information, or may need your personal information to protect your vital interests or those of another person.

Withdrawal of consent

Where we rely on your consent as the legal basis, you have the right to withdraw your consent at any time, but this will not affect any processing that has already taken place.

Legitimate interests notice

Where we rely on legitimate interests as the legal basis and those legitimate interests are not specified above, we will clearly explain to you what those legitimate interests are at the time that we collect your information.

Your choice in information use

Opt out of non-essential electronic communications

You may opt out of receiving newsletters and other non-essential messages by using the 'unsubscribe' function included in all such messages. However, you will continue to receive notices and essential transactional emails, related to services you acquired for.

Disable cookies

You can disable browser cookies before visiting our websites. However, if you do so, you may not be able to use certain features of the websites properly.

Who we share your information with

All Fab AF group entities listed here have access to the information covered in Part I. We do not sell any personal information. We share your information only in the ways that are described in this Privacy Policy, and only with parties who adopt appropriate confidentiality and security measures.

Employees and independent vendors

Employees and independent vendors of all Fab AF group entities have access to the information covered in Part I on a need-to-know basis. We require all employees and independent vendors of Fab AF group entities to follow this Privacy Policy for personal information that we share with them.

Third-party service providers

We may need to share your personal information and aggregated or de-identified information with third-party service providers that we engage, such as marketing and advertising partners, event organizers, web analytics providers and payment processors. These service providers are authorized to use your personal information only as necessary to provide these services to us.

Other cases

Other scenarios in which we may share the same information covered under Parts I and II are described in Part III.

Your rights with respect to information we hold about you as a controller

If you are in the European Economic Area (EEA), you have the following rights with respect to information that Fab AF holds about you. Fab AF undertakes to provide you the same rights no matter where you choose to live.

Right to access: You have the right to access (and obtain a copy of, if required) the categories of personal information that we hold about you, including the information source, purpose and period of processing, and the persons to whom the information is shared.
Right to rectification: You have the right to update the information we hold about you or to rectify any inaccuracies. Based on the purpose for which we use your information, you can instruct us to add supplemental information about you.
Right to erasure: You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.
Right to restriction of processing: You may also have the right to request to restrict the use of your information in certain circumstances, such as when you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Right to object: You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing.
Right to complain: You have the right to complain to the appropriate supervisory authority if you have any grievance against the way we collect, use or share your information. This right may not be available to you if there is no supervisory authority dealing with data protection in your country.

Retention of information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy. We may retain information for extended periods when required or permitted by law, including for purposes such as maintaining suppression lists, preventing abuse, handling legal claims or proceedings, enforcing agreements, and meeting tax, accounting, or other legal obligations. We may also retain customer information for legal, financial, and future contact purposes.

Part II – Information that Fab AF processes on your behalf

Information entrusted to Fab AF and purpose

You may provide information under your control to Fab AF when using our services or requesting technical support. This may include information about your customers and employees (if you're a controller) or data you manage for others (if you're a processor). This data may be stored on our servers or shared with us during support requests. We refer to all such information as "service data".

Ownership and control of your service data

We acknowledge your ownership of service data and provide control through: (1) access to your data, (2) sharing capabilities via third-party integrations, and (3) options to export or delete your data.

How we use service data

We process service data according to your instructions throughout our service phases and project development.

Who we share service data with

Fab AF group and third party sub-processors

We may share data with Fab AF group entities and third-party sub-processors to provide services and technical support.

Employees and independent vendors

Access to service data is granted to employees and contractors on a need-to-know basis for error resolution, spam detection improvement, and project development. All access is restricted, logged, and audited. We enforce strict privacy safeguards across the Fab AF group.

Third-party integrations

Enabling third-party integrations may grant those parties access to your service information. We recommend reviewing their privacy practices before enabling integrations.

Other cases

Additional sharing scenarios are described in Part III.

Retention of information

We maintain account data while you use Fab AF Services. After contract termination or project completion, data is securely stored for backup and repository purposes. Client information is retained in our ERP system for future reference and accounting needs.

Data subject requests

EEA residents who believe we process their information on behalf of a customer should contact customer support for data access, rectification, erasure, restriction, objection, or export requests. We'll assist our customers in responding to such requests promptly.

Part III – General

Children's personal information

Our services are not intended for individuals under 16. We don't knowingly collect information from children under 16 and will delete such information if discovered. To report such cases, please contact us through our form.

How secure is your information

We've implemented administrative, technical, and physical safeguards to protect your information. For security concerns, please review our Security Policy or contact us through our form.

Locations and international transfers

We may process, transfer, and store personal information and service data within the Fab AF Group across the USA, EEA, and other operational locations. These transfers comply with EU Commission's Model Contractual Clauses.

Do Not Track (DNT) requests

While some browsers offer DNT features, there's no industry standard for handling these signals. We currently don't respond to DNT requests.

External links on our websites

Our websites may contain links to third-party sites not covered by this policy. We recommend reviewing their privacy policies before sharing personal information.

Blogs and forums

Our public blogs and forums may expose shared information to unsolicited messages. We're not responsible for publicly disclosed personal information, which may persist after account termination. Contact us through our form for removal requests.

Social media widgets

Our websites use social media widgets that may collect IP addresses and browsing information. These widgets are governed by their providers' privacy policies.

Disclosures in compliance with legal obligations

We may be required by law to preserve or disclose your personal information and service data to comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements.

Enforcement of our rights

We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, investigating any suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our users.

Business Transfers

We do not intend to sell our business. However, in the unlikely event that we sell our business or get acquired or merged, we will ensure that the acquiring entity is legally bound to honor our commitments to you. We will notify you via email or through a prominent notice on our website of any change in ownership or in the uses of your personal information and service data. We will also notify you about any choices you may have regarding your personal information and service data.

Compliance with this Privacy Policy

We make every effort, including periodic reviews, to ensure that the personal information you provide is used in conformity with this Privacy Policy. If you have any concerns about our adherence to this Privacy Policy or the manner in which your personal information is used, kindly write to us through this form. We'll contact you, and if required, coordinate with the appropriate regulatory authorities to effectively address your concerns.

Notification of changes

We may modify the Privacy Policy at any time, upon notifying you through a service announcement or by sending an email to your primary email address. If we make significant changes to the Privacy Policy that affect your rights, you will be provided with at least 30 days' advance notice of the changes by email to your primary email address. If you think that the updated Privacy Policy affects your rights with respect to your use of our products or services, you may terminate your use by sending us an email within 30 days. Your continued use after the effective date of changes to the Privacy Policy will be deemed to be your agreement to the modified Privacy Policy. You will not receive email notification of minor changes to the Privacy Policy. If you are concerned about how your personal information is used, you should check back at Our Policies periodically.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Governing Law

The terms and conditions and transactions contemplated hereby shall be governed by and construed and interpreted in accordance with, the state of Gujarat, India, without regard to the choice-of-law principles thereof. The United Nations Convention on the Contracts for the international Sale of Goods shall not apply to any agreement done with Fab AF or its subsidiary or parent company/companies. Any action seeking legal or equitable relief arising out of or relating to these Terms or the Manual will be brought only in the courts of Ahmedabad, Gujarat, India.

Refund Policy

Fab AF believes in helping its customers as much as possible, and has therefore a considerate cancellation policy. We, as a merchant, provide a service that comes in the form of services. As such, our offering is not a tangible product that can be returned for a refund. It can be used immediately upon receipt; there is no product to return.

Fab AF undertakes all projects under the purview of Milestones that dictate the direction / road-map followed by the project.

All Web Design/ Development/ Applications are carried out and accepted upon a complete analysis and creation of a complete scope document, in order to make sure that teams have complete understanding of the work needed to be done, elimination possibilities of a project cancellation / reversal / dispute.

Since Fab AF and the Clientele realize that there is work involved in achieving every milestone of the project and completion of every module, a refund would not be possible for the work already completed.

Fab AF makes sure that in case of a project termination on a mutual basis, the client has control of all the work done till that date and the money, if paid for further development, is returned.

Fab AF also respects a decision made by a client to work with a different provider within 48 hours of the project initiation. In such a scenario Fab AF would refund the amount for the project that has been paid till date.

No cancellations are entertained for those Services that the Fab AF marketing team has offered on special occasions. These are limited occasion offers and therefore cancellations are not possible.

Development Services and Consulting - if the services opted by you are T&M (Time & Material) based services or Hire Dedicated Developer service, these are non-refundable.

Cancellation Policy

All cancellation requests must be submitted to Project Management Office (PMO) of Fab AF. You may submit your cancellation requests by e-mail. Your request will not be considered valid unless and until you receive confirmation from our Project Management Office.

We take minimum 2 weeks to process the cancellation request.

Cancellation of project is based on service level agreement, as agreed with you while starting the project.

Once project is released for beta delivery, cannot be canceled.

In event of cancellation of project mutually decided between you & Fab AF, you have to pay for efforts invested in project up to date of cancellation.

Source Code, Design or any other material related to project will not be delivered if payment is not settled by you.

Delivery Policy

We are in service business and doesn't have tangible item to deliver. So there is no chance of missing or misplacement of any item. Our deliverables are in form of designs file, software code & compiled application. These deliverable are delivered to you in form of electronic files using our collaboration tool or email. Thereafter you have to save a copy of delivered electronic files on your server or on any storage media. Up-to 30 days from delivery date Fab AF can re-deliver the electronic files to you, thereafter Fab AF doesn't owe the responsibility.